Public Disclosure Statement
Our license to practice
Vive Financial Services Limited (FSP761391) trading as Vive Financial Advisers – holds a license issued by the Financial Markets Authority to provide financial advice.
Contact details
You can contact us at:
Vive Financial Advisers
14/1797 Great North Road, Avondale, Auckland 1026
info@vivenz.co.nz
+64 21 150 2327
Our nature and scope of financial advice
Lending Advice
Residential Home Loans and Commercial Lending:
Personal Home buyer
Investment Property
Property Development Finance
Construction Loans
Bridging Loans
Commercial Loans
Business Loans
Life, Health and Disability Insurance:
Personal Insurance:
Life Insurance
Health Insurance
Critical Illness/ Trauma Cover Insurance
Income Protection Insurance
Mortgage Protection Insurance
Total and Permanent Disablement Insurance
Business/ Self- Employment Insurance:
Business Income Protection
Key Person Insurance
Shareholder Protection
Employer Group Schemes
Our product providers
Advisers at Vive Financial Advisers provide Financial Advice about products from certain providers.
Lending Advice:
ANZ
ASB
BNZ
Westpac
AIA
ASAP finance
Avanti Finance
Basecorp
Bluestone Mortgages
The Co-operative Bank
Cressida Capital
DBR
First Mortgage Trust
Funding Partners
Liberty
Pallas Capital
Pepper Money
Plus Finance
Prospa
SBS Bank
Southern Cross Partners
RESIMAC
Unity
Personal and Business Insurance
AIA
Asteron Life
Chubb Life
Fidelity Life
Nib NZ
Partners Life
How we get paid - Part 1
Commission
Vive Financial Advisers will receive commissions from the providers whose products we give financial advice on (Lenders and Insurers).
The amount of commission is based on:
Lending Advice:
Upfront Commission:
0.45% - 1.00% of the initial loan/ funding balance.
Servicing/ renewal commission:
0.15% - 0.20% of the of the loan balance on each anniversary as renewal commission.
Personal & Business Insurance:
80% and 250% of the first year's policy premiums for all personal & business insurance cover types except medical insurance;
25% and 140% of the first year’s policy premiums for medical insurance only;
I will also receive 3% to 30% of the policy premiums for each year the policy is in force known as renewal commission.
How we get paid – Part 2
Fees
Vive Financial Advisers will generally not charge you a fee if you decide to take a loan or insurance that pays Vive Financial Advisers commissions.
However, Vive Financial Advisers may charge a fee in the situations below:
Lending Advice:
Vive Financial Services Limited is usually paid commission by the Lender for implementing your loan.
However, we may charge a fee in the following circumstances:
Strategy Workshop Fees: Vive Financial Services Limited will charge a fee for our strategy sessions where we provide a road map to implement our lending advice.
This fee is between $150 - $500 and can be refunded if our financial advice is implemented within 12-months.
Cancellation/ Refinance: Vive Financial Services Limited may charge you for the lending advice that we provide if you cancel or refinance your mortgage within the first two years of inception. We will use the following formula to calculate the fee:
Cancellation fee = $2,500 for 10 hours of work calculated at $250 per hour.
No commission payable: Vive Financial Services Limited may charge a fee in any circumstance/ situation where a commission is not payable by the Lender. The amount payable for the above will be charged at:
$250 per hour (minimum of two-hours).
We will invoice you for the fees charged in the scenarios above as it occurs.
The invoice is payable seven days after we send the invoice. Details of how to make payment will be included in the invoice. Flexible payment plans are available on request.
Vive Financial Services Limited will communicate any fee’s payable before financial advice is given so you can make an informed choice before proceeding with our lending advice.
Life, Health and Disability Insurance
Vive Financial Services Limited is usually paid commission by the insurance provider for implementing your insurance policy in place. However, we may charge a fee in the following circumstances:
Policy cancellation: Vive Financial Services Limited may charge you for the insurance advice that we provide if you cancel your insurance policy two years of inception. We will use the following formula to calculate the fee:
Cancellation fee = $2,500 for 10 hours of work calculated at $250 per hour.
No commission payable: Vive Financial Services Limited may charge a fee in any circumstance/ situation where a commission is not payable by the Insurer. The amount payable for the above will be charged at:
$250 per hour (minimum of two-hours).
Policy transfer Fees: Vive Financial Services Limited may charge a one-off transfer fee you want to transfer your existing policy to us to manage.
This fee will be POA and will be communicated before providing insurance advice.
We will invoice you for the fees charged in the scenarios above as it occurs.
The invoice is payable seven days after we send the invoice. Details of how to make payment will be included in the invoice. Flexible payment plans are available on request.
Vive Financial Services Limited will communicate any fee’s payable before financial advice is given so you can make an informed choice before proceeding with our insurance advice.
Conflicts of interest
How we manage conflicts of interest and incentives:
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances.
All our financial advisers undergo annual training about how to manage conflicts of interest.
We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.
Our duties and obligations to you
Vive Financial Advisers, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
exercise care, diligence, and skill in providing you with advice
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz
Our complaints handling and disputes resolution
If you are not satisfied with our financial advice service in any way, you can make a complaint by emailing complaints@vivenz.co.nz , or by calling us on 021 150 2327 . You can also write to us at 14/1797 Great North Road, Avondale, Auckland 1026:
When we receive a complaint, we will consider it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can't we will contact you within that time to let you know we need more time to consider your complaint and will aim to provide you with a realistic timeframe.
We will contact you by phone or email to let you know whether we can resolve your complaint, and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our external dispute resolutions scheme Financial Services Complaints Limited (FSCL).
FSCL provides a free, independent dispute resolutions service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can contact FSCL by emailing complaints@fscl.co.nz or by calling 0800 347 257. You can also write to them at PO Box 5967, Wellington 6145.
Website: www.fscl.org.nz
Our Reliability history
A reliability event is something that may materially influence your decision on seeking advice from Vive Financial Advisers or our advisers . Some examples of reliability events:
legal proceedings against Vive Financial Advisers or their adviser/s
If Vive Financial Advisers or their adviser/s have been bankrupt in the last four years.
Neither Vive Financial Advisers nor any of our advisers have been subject to a reliability event.